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Please advise. Thanks, Gemma Ive been using this program for while now and it worked just fine.

After restarting the program it sometimes works, but it will not move the threats into quarantine or allow me to delete them.

I am using a Mac Book Pro Retina (August 2016) and the latest OS (10.12.3).

The problem first occurred after it detected a JS-Nimda-B trojan but was unable to delete it or put it into quarantine.

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This problem stopped occurring after an update of the virus definitions, but the crashes continue to happen.

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A complete uninstall, fresh start and new download did not solve the problem.

We have escalated this case to the concerned team and the issue will be resolved automatically in next AVG update.

We suggest you to wait for some time and then update AVG and check if that fix this issue.

I have had two subsequent AVG updates to the application but it still fails to complete a scan.

I have also uninstalled and reinstalled the AntiVirus for Mac application twice.

Its a malicious JavaScript, probably found in customers browser cache.

It was probably found on some site that they visited, and was already running in the browser, leaving your Mac no worse for it.

It may have done something like display a scam pop-up or something similar, or may have attempted to infect the machine via Windows vulnerabilities (which would not work on your Mac).

If customer clear your browsers caches, that should fix the issue.

Please refer to the following link for more information regarding the issue: Thank you April 6, 2017 Like 0 Dislike 0.

I also tried the above solution of clearing my cache but nothing worked it continues to crash at 99 everytime.

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Please let us know your Mac operating system version, which AVG program youre trying to install (AVG Free Antiviruspaid AntivirusAVG PC TuneUp) and also if possible please share a screenshot if the error message (crash at 99) to assist you further.

You can check the following link to see the instructions about taking the screenshot ( ).

I removed AVG and redownloaded from the site and iinstalled but still the problem continues.

To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs.

I have sent you an email with steps on how to collect and upload the data required for analyzing your issue.

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